Terms & Conditions
RZCREW EUROPE (a company of RZCrew Trading Pte Ltd) is a performance parts distributor dealing with over 970 brands globally. We ship direct to customer from our warehouses in Japan, USA and Europe.
We take pride in delivering the highest quality original goods to our customers to ensure reliability and trust in their builds.
Orders and deliveries
From time to time we may be unable to meet our usual delivery times due to certain items being unavailable, in which case we will advise you immediately. If this does occur, you will be given the opportunity to order an alternative, or have the products sent as soon as they become available.
We make every effort to ensure the prices are accurate, however changes beyond our control do occasionally occur. If this happens, we reserve the right to cancel the order, or we will contact you before shipping your order to gain your agreement to the revised price or to amend the order.
Orders are accepted at the sole discretion of RZCrew Europe and are subject to your credit or account card being authorised for the transaction.
All transactions are conducted through Stripe’s secure server. You will receive a confirmation email within 24 hours of your order being placed. This will include your order number, our contact details, a full list of the products you have ordered and all costs.
Every effort is taken to ensure that the information contained in this web site is correct and up to date. However, RZCrew Europe disclaims all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out of date or incomplete. RZCrew Europe cannot be held responsible for any loss or damage that may arise from the use of this information.
All orders are dispatched after Stripe's and/or Paypal payment is cleared and fully transferred to RZCrew Europe's account, within 7 working days; if there is likely to be a delay we inform you as soon as possible.
You may return most new, unopened items within 10 days of delivery for a full refund. Returns are on a case to case basis if the good does not fit. Return shipping costs and restocking fees are to be born by us if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Any manufacturing defect must be reported to RZCrew within 1 month after delivery will not be eligible for refund. Item exchange will be subjected at the manufacturer's discretion.
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to proceed.
We can ship to virtually any address in the world. Note that there are restrictions on some products that cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. RZCrew Europe applies a unique Shipping per origin Method where shipping cost would be calculated from the manufacturer's country of origin, using the most affordable and swiftest method.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full Kilogram.
Your payment details are entered on a secure payment web server HTTPS. Details of the secure payment system and credited cards accepted are as detailed on the Stripe website and PayPal website. No transaction or credit card number are stored on our server.
Please note that all wire transfer charges are to be borne by the sender. Order processing will only be done after full & correct amount of payment is verified.
All Rights Reserved
RZCrew Europe reserves the right to alter these terms in any way at any time without prior written notice.